Bloxflip Privacy Policy

1 Introduction

Bloxflip ("we", "us", "our") is committed to protecting the personal data of the players who use our platform. We understand that trust is fundamental to the relationship between a gaming platform and its users, and handling your information responsibly is a core part of honouring that trust.

This Privacy Policy describes how we collect, use, store, share, and protect the personal data of registered users and visitors to the Bloxflip platform. It also outlines your rights with respect to your personal data and how you can exercise them.

By creating a Bloxflip account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2 Data We Collect

Information You Provide Directly

When you register for a Bloxflip account and complete the verification process, we collect the information you submit. This includes:

• Your full legal name, date of birth, and residential address in the Philippines.
• Your email address and mobile number registered in the Philippines.
• Government-issued identification documents submitted during KYC verification.
• Financial information related to deposits and withdrawals, including the name and details of your Philippine bank account or local e-wallet.
• Any information you provide when contacting our support team.

Information Collected Automatically

When you access the platform, certain technical and behavioural data is collected automatically. This includes your IP address, device type and operating system, browser type, session data, pages visited, game activity, and approximate location based on your IP address. This data helps us operate the platform securely and improve the user experience.

Transaction Data

All deposit and withdrawal transactions processed through your Bloxflip account are logged. This includes the amount in Philippine Peso (PHP), the payment channel used, the timestamp, and the transaction status. This record is maintained for account management, customer support, and regulatory compliance purposes.

3 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your Bloxflip account.
• Identity verification: Completing KYC checks required before account activation and before processing withdrawals.
• Transaction processing: Handling PHP deposits and withdrawals through approved Philippine banking and e-wallet channels.
• Fraud prevention and security: Detecting and investigating suspicious activity, enforcing the one-account-per-user rule, and protecting the platform from misuse.
• Platform improvement: Analysing how users interact with the platform to improve performance, fix issues, and develop new features.
• Customer support: Responding to queries, resolving disputes, and providing assistance when you contact us.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts, and updates to our policies. We do not send unsolicited marketing messages.
• Regulatory compliance: Fulfilling obligations under applicable Philippine laws and responding to lawful requests from authorities.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering your account — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, anti-money laundering, and data privacy obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your rights.
• Consent: Where we rely on consent, such as for certain non-essential cookies, you may withdraw that consent at any time.

5 Data Sharing

Bloxflip does not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who support the operation of the platform — including payment processors, identity verification services, hosting providers, and fraud detection tools. These providers have access to personal data only as necessary to perform their contracted functions and are required to handle it in accordance with applicable privacy laws.

Legal and Regulatory Requirements

We may disclose personal data to relevant Philippine government authorities or regulatory bodies when required to do so by law, court order, or in connection with an investigation of suspected illegal activity. We will notify you of such disclosure where permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of Bloxflip's business, personal data held by us may be transferred as part of that transaction. In such cases, we will take reasonable steps to ensure that the receiving party provides equivalent privacy protections.

6 Data Retention

We retain your personal data for as long as your Bloxflip account is active and for a period thereafter as required by applicable Philippine laws and regulations. Financial transaction records, identity verification documents, and account history are retained for the period mandated by relevant regulatory requirements.

When data is no longer required for its original purpose and there is no legal obligation to retain it, we take steps to securely delete or anonymise it. Technical logs and usage data are typically retained for a shorter period sufficient for security and operational purposes.

7 Security Measures

Bloxflip implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure, or alteration. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers.
• OTP-based authentication to verify account access and sensitive account changes.
• Role-based access controls ensuring that staff can only access personal data relevant to their job function.
• Regular security assessments and monitoring of our systems for vulnerabilities or suspicious activity.
• Secure storage of identity documents submitted during KYC, with access restricted to verification personnel.

While we take data security seriously, no system can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately and change your password.

8 Cookies and Tracking Technologies

Bloxflip uses cookies and similar tracking technologies to operate the platform and understand how it is used. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — including session management, login authentication, and security features. These cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences and settings to provide a more personalised experience.
• Analytics cookies: Help us understand how users navigate the platform so we can improve usability and performance. Data collected is aggregated and does not identify you personally.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

9 Your Data Rights

As a user of the Bloxflip platform based in the Philippines, you have rights over your personal data under applicable data privacy laws. The table below outlines these rights and what they mean in practice.

To exercise any of these rights, contact our support team using the details in the footer of this page. We will respond within a reasonable timeframe. Some requests may require identity verification before we can act on them.

10 Minors

The Bloxflip platform is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will take steps to close the account and delete the associated data promptly.

If you believe that a minor has registered with Bloxflip, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Policy

Bloxflip may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable laws. When material changes are made, the "Last updated" date at the top of this page will be revised. We encourage you to review this policy periodically.

Continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with changes to this policy, you should stop using the platform and request account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal data is being handled, please contact the Bloxflip support team. Our contact details are available in the footer of every page on the platform.

For general account help and platform guidance, you can also visit our FAQ page. For matters relating to responsible gaming and self-exclusion, visit the Responsible Gaming page.